RITM is not getting generated when I submit any catalog service request from my Instance.

mayurkamble
Kilo Guru

‎05-20-2016 08:08 AM

Hi,

In service catalog, for any Catalog Item when I submit the service request No RITM is attached to it. Instead it shows 'Order Empty' error.

Even when I open the Request, RITM is obviously not attached however it doesn't allow me to attache any RITM myself.

I checked all the references between Service Request and RITM modules as well as checked workflows of both, it all seems fine. Still no luck.

(User has 'admin' as well as 'catalog_admin' role)

Snapshot attached.

CatalogError.PNG

Regards,

Mayur Kamble

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4 REPLIES 4

Community Alums
Not applicable

‎05-20-2016 08:15 AM

Is this a custom item you created, or one of the OOB ones? Can you confirm your categories and other settings on the item?


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mayurkamble
Kilo Guru
In response to Community Alums

‎05-20-2016 08:21 AM

Same error follow for either one. I have also tried for OOB items. Doesn't work.


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mayurkamble
Kilo Guru
In response to mayurkamble

‎05-31-2016 04:17 AM

Hi,


Do we have any update on this?


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srikanthvk
Giga Expert

‎05-31-2016 04:53 AM

Hi Mayur,



Please check for the ACL's or before query BR's that are available on sc_req_item table. You should be able to find the cause in either of those.



Thanks,


Srikanth Varma


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