Hi All, My requirement is 30% of total volume of Work order tasks should be routed to custom group ? currently for all the work order tasks based on some conditions assignment rules are triggering. Now i need to assign every third ticket to one custo...
Hello,I'm currently working on a requirement for assignment look up rule but when i change the assignment group it wont change. For example, the lookup rule assigns Group1 based on Category and Subcategory. However, if the ticket has the wrong catego...
Currently running Kingston, looking to track the domain name registrations for our organization in the CMDB. Currently being tracked in a spreadsheet. Any guidance on which class in the CMDB would be best for this?
Hi @all, is there an easy and fast way to get the content of a Variable Set Value from a Service Catalog Item inside a workflow? Example:The user adds PC stuff to his cart and a mandatory field need the information who has to approve his request. T...
Hello community i need te create a notification that get triggered only between 9h and 18h when incident record is created is there any solution for this?Thanks!
Good Afternoon ServiceNow colleagues. I have been using one account (admin role) for all ServiceNOW activities and have been tasked to find a way to have two accounts for myself and my team (one itil account and one admin account). However, we are no...
Hello ALL, I am working on one automation that we placed poweshell script on MID server and calling from catalog and build using flow designer . I had completed on dev instance and got the correct output and then moved to Prod. Now Prod , automation...
Hello, We have setup an alias to access the instance. On the Now Mobile app, is it possible to use this alias instead of the name of the instance xxx.service-now.com ? Thanks for your help.
Hi Guys,I am one having this requirement,where this placeholder functionality is being used on catalog itemthis code is written on onLoad Client scriptcurrently we are using g_form.setFieldPlaceholder('watchlist','Test Message');also, this watchlist ...
I want to give the user a hint when entering information in from table's column like below please help me thanks
Hello Everyone, I had requirement to show subcategory choices based on role. if user roe admin, then I need to show few subcategory choices under subcategory field or if it is not admin then need show all the values. I am using below onload script bu...
Thank you for your help. I am currently learning about CMDB and Service Operations Workspace (SOW). In SOW > List > Default Lists > CMDB, categories such as Applications, Servers, and Devices are displayed.For example, when I open [Devices], CIs with...
Hello, I am currently designing a subflow that is callable from a workflow. Its purpose is to give out unique records based on the field -- e.g. for ast_contract, the user would put in the business_owner field and get the unique names for business_ow...
