RITM reference \${URL_REF} in task notificaiton

[Hitesh targe]

Hello Experts,

I have a notification which triggers on sc_task. in the notification, i have to include RITM reference url(End user don't have access to task and he has only RITM). when end user clicks on ${URL_Ref}, it should open RITM.

can anyone suggest please.

Thanks in advance.

Best Regards,

Prasad

[Chuck Tomasi]

Hi,

You can do this with the following

{$request_item.URI_REF}

See section 3.2 here.

Scripting for Email Notifications - ServiceNow Wiki

[Tim Deniston · Accepted solution]

Use ${request_item.URI_REF}

Embedded:Specifying a URI Field - ServiceNow Wiki section 1.2

[Pradeep Sharma]

Hi Prasa,

Please check section 8.2 linking to related records for more info.

http://wiki.servicenow.com/index.php?title=Email_Notifications#gsc.tab=0

[jamesjurden]

Possibly dot-walk in the uri_ref such as ${task.URI_REF}

OR

Change the notification to execute on the RIT Table.

OR even better

Have the notification trigger on an Event, and have a business rule call it via gs.eventQueue('....

A notification can link to a related record by specifying a reference field in front of the ${URI} or ${URI_REF} parameters. Format the related record link as follows:

• ${<reference field that contains the related record you want to display>.URI}
• ${<reference field that contains the related record you want to display>.URI_REF}