Apologies, I have seen several community posts on this question, but having tried the suggested actions, I am not having any luck. I want the "Backlog" section of the Sprint Planning Tab on the Agile Board to only show stories that are ready, not blo...
Hello, I want to take input from the assignment group of agent validation task.(yes/no or true/false) and based on that I want to create an if statement for further flow. Is it to be done by flow variables? If so please give very DETAILED answer with...
Can anyone guide me how to hide the price when a user checks their ticket status within the service portal?
Hi, Is this possible to remove focus form Begin Tour button in Guided Tour ? @Ankur Bawiskar : any suggestion. Thanks!!
What is the difference between cmdb_ci.operational_status and cmdb_ci.install_status? Are both really necessary?This topic may have been addressed before; if so, sorry for repeating it and if that is the case can someone point me to the answer.TIAa...
We have several knowledge articles that link to each other using a URL formatted as "?id=kb_article_view&sysparm_article=KB00111111". This setup works correctly in CORE view, allowing users to click on a link to open another article. However, in Agen...
I am new to ServiceNow Administration and I have a question related to setting up a new user account and adding it to a subscription. It looks like we have the Subscription setup with a group within the "Subscribed Groups" (ex. ITIL_LIC_USERS). Situa...
Hi,We have a requirement to redirect non-ITIL users to the EC Portal instead of the Native viewWe tried to configure a UI Script based on below article,https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994806We are able to hide ...
I'm trying to import ~100 rows of data into the alm_hardware table. The issue is that the Model Category field value (UPS) isn't unique, even though both of these are OOTB categories: Model Category 1: UPS (with a parent category of Facilities). I d...
We have a form in our Service Portal which customers can use to order something.We use a Script to populate different fields from the record producer. For example: current.u_external_reference = producer.external_reference; current.company = producer...
We're using version control for Knowledge and are using Service Portal. The Service Portal formatted permalink for a versioned article changes each time it is updated because it's based on the article's sys ID. For example: Version 1.0: https://...
I want a stylesheet file stylesheet.css for UI page. I found a way on community i.e. Content Management -> Design -> Style Sheets. I didn't find content management in the application navigator. Is there any other way to creat stylesheet file
We're upgrading to Kingston and we became aware of the embedded help, we'd like to include videos in here, but instead of hosting them on youtube or vimeo we'd like to host on Microsoft Stream as we have more control over them. I've played with the e...
Has anyone successfully migrated Knowledge Management from Lotus Notes to ServiceNow? What would be the best approach for this migration, and what conversion tools are recommended for migrating from NSF to other formats? Any advice or suggestions wou...
Hello, I am trying to create a Knowledge Template that our users can use to create KA's in our platform. I would like to see if it is possible to pre-populate the Details section of the template with some information in the HTML body section such as ...
