I've added a Wait for Condition action in a flow with conditions on the state and updated fields. The condition on the updated field doesn't seem to work because it generates an error and the flow stays in the wait state although the conditions are a...
I have a catalog item that is locked down to a single group via role assignment. I'm looking for something in the form of two-factor approval for it. Therefore the submitter should not get a vote in the approval flow targeted to the same group if th...
Here is the code I'm using to set the recipient of an email notification as the variable on catalog task form using email script: This log: gs.log('asset received3' +Useremail); is giving the correct value but still the notification is not being sent...
Hello. We've installed the Docusign spoke and have both the outbound and inbound spoke working. In the documentation, it talks about the system automatically managing the state of envelopes. There's an action that says "Wait for signature from Doc...
Hello community,I have a request to implement country specific holidays exclusion for SLAs. I already have 20 SLA definitions and countries are from all over the Globe with different holidays to be excluded. Is there any other way to do this without ...
I am using the Data Table widget in ServiceNow and have left the "Link to this page" field blank so that clicking on a record opens the corresponding form page. The form always opens in the default view, and I would like to specify a custom view inst...
Hi there, On Knowledge table I can see 2 category fields. I wanted to know what difference between these fields is and why we are only using only Category(kb_category) field. It seems like Category(category) is no longer used anywhere. Can you please...
Hi! Requirement: Managers should be able, without interaction from backend, order and send out a survey from the Serviceportal. Details:- Survey questions will be static, e.g. the manager cannot change questions.- Audience that he/her can address the...
Hello,we have a customer requirement to implement following survey functionality:1) Survey triggered upon Resolution/Completion of a ticket (INC/RITM)2) 5 point Likert scale to be used with smiley faces (Very satisfied, Satisfied, Neutral, Dissatisfi...
Whenever I try to add a User Criteria to the "Can Read" related list in a Knowledge Base and remove the OOB "Any User," the "Any User" user criteria does not delete. Does anyone know if there is an OOB business rule, UI Policy, data policy, client sc...
Hi,I'm trying to insert cost center details into ServiceNow from third party application. I have created web service table (i.e. staging table), fields, transform map, basic authentication. Endpoint given to customer: https://dev123.service-now.com/a...
I'm trying to run a discovery of a 200 Windows severs in an Azure TenantAll servers are failing - the error I see in the logs is 2025-02-13T14:47:39.002+0000 DEBUG (Worker-Standard:PowershellProbe-fca93880fbbb5650ef0efa12beefdcf2) [ConnectionWrapper:...
I'm creating a variable and used the list collector but when I test it instead of the name of the role, the sys_id is the one that is display. How can I fix this and change it into the name of the roles? Thank you!
Hello, I have a request to create a pop up alert with a clickable hyperlink, but I am struggling to do this. I haven't found much on this. What I need is an onChange() Catalog Client Script that will display an alert() that has a clickable link. We h...
Hi I have a requirement there are two variable in a catalog item one is Multiline and other is list collector . once we put value in Multiline variable then the value is auto populate in list collector variable. But the issue is once the value is mor...
