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‎07-26-2016 05:15 AM
What scenarios makes sense to have the following related list enabled for knowledge base : "Cannot Read" and "Cannot Contribute" ? A video tutorials talks about user criteria where one group can be limited to "read" only without the ability to contribute, however, I am trying to understand what is the purpose of the other 2 lists.
The video I am refering to is : ServiceNow KB: Understanding User Criteria and ACLs in Knowledge v3 (KB0550924)
Thanks
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‎07-26-2016 05:21 AM
User criteria are useful for grouping classes of people together by location, group, department, etc. You may want to INCLUDE everyone in North America in a knowledge base to be able to create content, but EXCLUDE another group (ex: all North American users in the legal department) from contributing.
You can include the North America group and Exclude (cannot contribute) the NA Lawyers.
I hope that makes sense.
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‎07-26-2016 05:21 AM
User criteria are useful for grouping classes of people together by location, group, department, etc. You may want to INCLUDE everyone in North America in a knowledge base to be able to create content, but EXCLUDE another group (ex: all North American users in the legal department) from contributing.
You can include the North America group and Exclude (cannot contribute) the NA Lawyers.
I hope that makes sense.
