Roles that are able to approve requests

Naomi5 · ‎02-09-2022

Hi all,

I have a doubt on which roles can approve, as OOB functionality.

My current understanding is:
- ITIL user can approve any request, as long as it's assigned to them
- Admin can approve anything, even if it was not assigned to them

Is that correct? How about approver_user role? What does it do exactly? I've read up few posts and docs about it... and I couldn't understand.

From checking with PDI I found that:
- approver_user user cannot approve request, unless it's assigned to them

Wouldn't that be kind of redundant with ITIL role?

Last questions ... are there any role (other than admin) that can approve requests that is not assigned to them?

TIA!

Allen Andreas · ‎02-09-2022

Hello,

A lot of these questions can be answered by viewing the sysapproval_approver table's ACLs. Check those out for clarification.

Just because they are itil doesn't mean that they should all of a sudden be able to do more (if that was the case, itil users would be running around the system approving all sorts of stuff just to get approvals pushed through). itil role users are the same as a basic approver, meaning, they have no extra permission for approvals beyond approving something assigned to them. Same as anyone else.

Admin/approval admin are the only roles who can just approve anything for anyone.

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lakshmi53678495 · ‎04-25-2023

Hi Allen,

I have an requirement that one particular user should be able to approve all the approval records from requested item table he should not approve any other approval requests(Change / any other) other than requested item is it possible if yes please guide me