Same catalog items in order guide

[rexter]

Hi,

It seems system does not allow us to trigger more than once the same catalog item on order guide at the top. We have more chekboxes for software and want to trigger at the top tab more Software catalog.

We set the rule base, the conditions, but always only one software item displays at the top after choose options.

Do you know why? How we can add the same catalog more than one?

thank you!

[Sanjeev Kumar1]

Hi,

I think you must use Rule base ( http://wiki.servicenow.com/index.php?title=Service_Catalog_Order_Guides#Creating_Rules ) for more then one item.

Also define no. of item if you need same item more then one it's good.

also see following.

Re: Service Catalog - Request Multiple Items

If you have any problem let me know.

Thanks,

Sanjeev Kumar

[rexter]

hello, thanks for the answer!

I use rule base for sure. We have checkboxes on the guide form, triggers catalog items with Rule Base. No problem at all until I want to have the same catalog item triggered at the top tab.   Attached a screenshot about the Rules. The 1st and the 4th works good. But nothing happened when the 2nd and 3rd is true. It states me that we are not allowed to trigger same catalog items within an order guide, all catalog must be unique.

Our goal is simple, as many Software checkboxes selected we need the same amount of Software M catalog item at the top tab bar to order.
Played a bit with show quantity option but did not help.

Many thanks!

[danielbilling]

Hi,

We are struggling with the same issue.

in our case it's related to ordering several servers at the same time and the need to set specific configuration on each server.

Was trying to use the rule base and reference the same item multiple times, but that doesn't work...   only 1 item is displayed.

//Daniel

[nari5]

Hi,

Did you solve this? I am looking for the solution as well.