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Forum Posts

What is the Responders table?

We had a duplicate account created by mistake, and while merging the accounts, I found a record on the Responders table (sys_rw_action)  I couldn't figure out the purpose of this table based on the records and data available, and I also couldn't find...

Community Alums by Community Alums  
  • 1585 Views
  • 2 replies
  • 0 helpfuls

Resolved! Exclude fields from text search

Hi everyone! I have found that when using Search Sources in portal (on tasks and knowledge base) and text search in platform that several fields are included in the search, e.g Assigned to etc. The consequense of this is that you can search for a nam...

SSL Certificates as Configuration Items

I have a request to create a CI CLASS for SSL Certificates.  I am told we will have "a ton" of them.  Different types, covering different Servers and applications.  My thought is to of course ensure we gather the default CI Attributes such as CI Name...

djquinones by Tera Contributor
  • 2808 Views
  • 2 replies
  • 0 helpfuls

Resolved! Is there a way to click a menu item on the Header Menu on the Service Portal and leave the clicked menu item highlighted?

I am looking for a way to click the menu item and when the item redirects the user to a new page, the menu item clicked will be highlighted or be shown as a different color to show the user which tab they are on. I have tried the highlight and hover ...