San Diego Empty list picture

[Nicola Tomasell]

Hi All,

I upgrade a customer's developer instance to new release San Diego patch1-hotfix1.

I notice when I do a new search in the browser  and there are no results I show a picture (a big picture) 

 like this ..

The customer doesn't like it .. Is it a way to remove? Is it possible to configure it with a smaller one?

I try to find something about but I didn't find anything ...

thank you in advanced

Nicola Tomaselli

[David Whaley]

Good luck with this.  I have looked into this too and have not had any success.  As far as I know it is not removeable or configurable yet. 

I have dashboards with a list that will have 1 or 2 rows at most for critical tickets most of the time there is none and you still get part of this image with a scroll bar

To the customer it looks like there is something there but when you are looking at this on a wall monitor and can't scroll it leaves the person wondering.

David Whaley

[David Whaley]

I submitted a question to ServiceNow support to confirm this cannot be changed as of yet.  You can disable Polaris for Lists but I prefer Polaris for the Lists just without the image.

2022-04-21 05:14:01 PDT - Leena Maurya Pulipati (NOW)

Additional comments

Solution proposed is :

Hello David,


Thank you for your patience. We looked further into the details and found that you cannot change this image, you can disable next experience only for lists and forms by changing system property glide.ui.polarisberg to false.

This way the Polaris theme will not affect the lists.

If you would like to see this feature added to ServiceNow in the future, you can submit an enhancement request in our idea portal, which can be found at the link below.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0755878

With this information, I am moving this Case to Solution Proposed. Please review this information and if you feel I addressed your questions properly and provided relevant information that resolved the issue, please accept the solution and close this Case.
Otherwise, if you have a moment, you may call me or provide additional information about this case so we may further discuss this issue.


Best regards,
Leena Pulipati | Technical Support Engineer
ServiceNow | The Enterprise Cloud Company
(o) 407.499.2566

[Nicola Tomasell]

Thank you David, very helpful 🙂  !

Regards

NT

[Gabor Geza KISS]

Hello David,

Did you raise the proposed enhancement request in the idea portal? If yes, can you share the link, please?

Thanks,

Gabor