How to embed a link to a specific record in an email from within Flow Designer

carlavanskaik
Giga Contributor

I need to add a link to a specific record within email notifications distributed via Flow Designer.  If this requires inline scripting experience, I unfortunately have no scripting experience. 

Can anyone from the Community provide guidance?

For example, the distributed email should display the following text:

For more information, click the link to view the GRC Request: LINK

(Trigger + Requests Record + Sys ID)

1 ACCEPTED SOLUTION

Kieran, 

We were able to successfully implement use of the Link Generator.  This seems to provide potential for future use as well as for our current use case. 

Thank you so much for the extra guidance and assistance!

View solution in original post

34 REPLIES 34

Kieran Anson
Kilo Patron

Hi,

check out these actions I made which generate usable record links for both service portal and native UI.

https://developer.servicenow.com/connect.do#!/share/contents/6143266_flow_designer_link_generator?v=...

Kieran, 

Thank you for responding, I will take a look at the info available via the provided link.

Kieran, 

Please forgive me, but I have no scripting experience.  Can you please explain how I would use the information you shared with the Community?

Thank you!

Hi,

You need to download the update set (xml file). 

Navigate to Retrieved Update Sets

find_real_file.png

 

Import Update Set from XML

find_real_file.png

Select the loaded update set from the list. Select Preview

find_real_file.png

Commit the update

find_real_file.png

 

The options will now show under actions in Flow Designer