Schedule to make KB Article retired if expired

georgechen
Kilo Guru

‎02-24-2016 03:46 PM

Hi folks,

I have a automating knowledge article question this time, and hoping you could give me a hand.   in Knowledge Base Article (KB), the OOTB design when an article's valid to is expired, in other words,   valid to < today, it does not set to active to false automatically.   There is a workflow field, choices are like

Draft

Review

Published

Rejected

Retired

I was wondering apart from scheduling a script to make this inactive and retired, is there any OOTB tool that could be leveraged to achieve this goal?

Any advice would be appreciated.

Kind regards,

George

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anupama8
Tera Expert

‎02-24-2016 10:25 PM

Hi George,



I dont think there is an OOB functionality to retire article automatically.


However you can refer this:



Legacy:Retire Expired Knowledge Base Articles - ServiceNow Wiki



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