A non-admin user created a record to wait for approval. but didn't generate approval record.A admin user created a record to wait for approval, and can find out a approval record.Why? What can I need to do to solve this problem?
I want to get the current user department group in the email script based up the department group it should redirect the user to the portal how can I achieve this
This post is directed to those who have been tasked with creating ATF tests for the first time. It is by no means a complete exposition on all the features of ATF, but should be enough to become functionally literate for your first dive into writing ...
Is the Dashboard Widget in the attached screenshot available to use. If yes, what is the name of it and where would one find it? If no, how would one achieve creating this widget with the scores and trending bars within one widget? It was shown in ...
I need to translate number of record producers in dutch and french language. Need help in uploading the translation found some solutions to bulk upload, but not getting how to upload data in document type field in translated text table. Thanks, Sha...
Hi all, I have implemented OAM approval for request. While approving we need to make 'comments' mandatory. Currently its approving without comments. How to do this configuration? Please assistRegards,Saranya
How to add a pop up in Esc portal for end user to fill the survey for last closed incident.
I am trying to add to a custom workspace a UI Action that will pop a confirmation modal before creating a security incident and I have made it work in UI16 by having a server side version of the UI Action that performs the work and a client side vers...
PDI is not waking up since last 7 days now . Tried everything but no luck , every time see error.
I am currently working on implementing an approval process requested by the business using the flow designer. As part of this implementation, I need to add a 'Cancelled' choice to the "Approval" field in a task extended custom table. Although I have...
Hi experts,I have a question for subscription management.We have a subscription for ITSM pro with 355 purchased subscriptions. I see that one of the associated roles of the ITSM pro is "itil".28 users have currently this role.However, when I review ...
Hi all, We use interactions and when we associate an interaction to an incident for example is it possible to get a work note into the ticket it has been linked to saying IMS...... has been linked?
Hi All, I have IAM in Azure AD B2C. Requester will register with Azure AD B2C Service.Requester can login and request our ServiceNow environment after register successfully. I think I should implement OpenID Connect solution between ServiceNow and A...
We are building a self-hosted Now platform. Installation has gone fine, and we're up to logging on as an admin. However, we're planning to use more than one application on the same URL, so would like to "move" ServiceNow to a "subdirectory" in the UR...
Hey, can somebody help me here.In the above snapshot i want to add my stages cancelled after retired state in process flow of risk workspace. in the native view i am able to achieve the functionality but in workspace i am not able to do so. can anybo...
