Search not working in Service Portal

davilu
Mega Sage

Hi Community, our team just developed contextual search for record producers in our dev instance and deployed up into our test instance.  Everything is working perfecting in dev, but in test, none of the service portal searches work.

 

We've checked search sources, catalog, and knowledge base configurations on sp_portal and they are identical to dev:

davilu_0-1761936461256.png

The Search Context record with all the Record Producer configurations and Resource Configurations are also identical:

davilu_1-1761936530828.png

 

Does anyone have any suggestions on why search isn't working?

davilu_2-1761936642583.png

 



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