Send notification only to users in group in fields. Not to the group's email

[OtaS2209]

Hello, I've set a notification which is sent to Users/Groups in fields Assignment group for an incident.

Some of my groups have Group email set. So that means a notification is sent not only to members of group, but to the group email itself.

Can I forbid this behavior for certain notifications? As I said, I would like to disable notification to group email, just for the members.

[Allen Andreas · Accepted solution]

Hi,

If you only want this to happen for specific notifications, then you'll have to fire an event and pass the members as a parm, such as parm1, and then within that notification, remove the group from users/fields and instead use the "parm1 contains recipients" checkbox.

Otherwise, since the group email is supplied and include members field is not checked (you may need to add it to your group form), it'll default to the group email.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Kevin Paul]

Hi @OtaS2209 ,

Please refer the below links that maybe useful for you.

How can I disable email notifications for a whole group?

How to send notification through events to group members only

Please mark correct/helpful based on the impact 🙂