Hi all, I'm trying to setup a communication plan for our change request. The communication plan has 1 communication task definition and 1 communication contact definition. The communication contact definition is set to the type of 'Recipient list' r...
Hi Experts, Is it possible to send encrypted mail with ServiceNow? I have gone through a few community links which say ServiceNow does not support it. Has anyone tried it? Any help on the topic is much Appreciated Thanks, Raj
I'm a bit confused about the "From" field on notifications. Per the documentation, it looks like I can just set it to any email address, but that seems off - surely I can't set up a notification to look like it came from mark@facebook.com - there mus...
Hello,My client has the set-up for the OAM outlook survey notification affiliated to the completed notification. But, once it the notification is sent-out the preview email is blank in servicenow., but in the outlook is still receiving the email with...
Please provide the document or steps to parse the pdf attachment data? Requirement is to parse the fields from the email PDF attachment to ServiceNow table.
I have been trying to configure OAM - Outlook Actionable messages to send a Notification with the Survey embedded. Ive seen several posts but none really resolve or show full solution. I have created a survey with basic trigger for testing and checke...
Hello everyone, Please I need your help to see what I may be missing Here is my goal: When a new user is created, I want to generate a random password so I can send this password to the user. The user will use the random password to reset the pa...
At a given notification of Type "Meeting Invitation" I want to add a HTML body. Normallythat can be done by adding the line X-ALT-DESC;FMTTYPE=text/html: to invitation content. But how can I reference there the HTML Message of the Notification or th...
I want to create approval record. I can find Self Service > My approvals, but I can't find new button. Should I create it System UI? In the case ,How to create?
Question About Using Templates for Task-Based SMS in UI Actions Hi everyone! I’m exploring the concept of using SMS templates for task-based records, specifically in scenarios where we can trigger SMS from a UI action. The idea is to have a "Send SM...
I have a flow designer where I want to add an action to be able to send a message directly to user on MS Teams. Is this possible?
Does anybody please have experiences with delays in delivery of push notifications in mobile application ServiceNow Agent for Android ?We are facing problem with delayed mobile notifications. We are working as night on-call support which should be wo...
Hi all, I have a custom field on [Walk-up Appointment] that holds an alternate email address. I would like to see if we could input the field into a notification, so it sends directly to the email address field, either through the Notification object...
hai, how can i remove the last line in email reference message. does it effect anything
Hi All I'm having what appears to be a common problem, although none of the solutions i've found via google-fu has helped me yet. I have two email notifications configured that are both resulting in duplicate emails the first is Incident commented fo...
