Service Catalog - Available for group - not working

[Heiko Bllr]

I'm trying to restrict access of catalog items (record producers) and categories to certain groups. For that purpose I am using the "Available for group" related list.
For some reason it does not work.

I created a test user which does not belong to any group. This user still can see all categories and items.

Does this work at all? What am I missing?

Thanks,

Heiko

PS: I decided to use groups instead of roles in order not to cause any additional license costs for the ESS users.

[Pradeep Sharma]

Hi Heiko,

You may find the below link as helpful.

User Criteria - ServiceNow Wiki

[Heiko Bllr]

I'm still on Dublin. User Criteria does not exist there. I have to use what SNOW calls entitlements.

Thanks,

Heiko

[Heiko Bllr · Accepted solution]

It seems to be working now. Not sure what the issue was, maybe cache, or maybe because the groups I was using still contained the role I used to restrict the access before.

Now it works instantly, as soon as I add/remove a user from one of the groups the access to the catalog item / category gets granted / revoked.

Heiko