Hello All, I need your expert advice about creation of scoped application. But as per the requirement i need to extend cmdb_ci table to be part of this scoped application. Do you see any risk in this approach? Also what are the things i need to consi...
Hi Everyone,I am on Zurich and I have two questions regarding Application module links in Application Navigator:Is it possible to set module link type t existing record and to open this record in popup/modal (similar to preview modal but with option ...
Hi everyone,I’m working on enabling Key Management in ServiceNow using APIs.From the UI, I understand that after assigning the required role to a user, the user must log out and log back in for the cryptographic module to be enabled.My question is:Is...
Hi All, To preface: I am very new to Service Now development and flow designer, so I am learning as I go. I apologize in advance if I use confusing or the wrong terminology. I've been tasked with creating a flow for waivers for our organization. Thes...
I received a requirement from the Internal team to convert all their knowledge content specific to each site managed in OneNote to be transferred to ServiceNow. I cannot create each article as that would mean a minimum of 25 different categories for ...
Hi all, We have a requirement as below: When AI search is triggered in VA, it will fetch HR cases, KBs and News articles as per the requiement. KBs and HR cases are working as expected. For News articles, the search results are coming up but when the...
I have twos reference variables that I want to report on - these are in multiple catalog items. One is called project number and the other is called approver.I am trying to get a report that has the following: RITM #REQ #REQ Open DateSCTASK #Opened B...
In Service Now,We scheduled the clone two days ago and received the clone completion email. In the System Clones table, the state shows as "Completed", but the "% Complete" column shows only 97%. We also checked the clone logs, and there are no error...
tell me the servicenow how work in real life some tips
sounds like you're working with servicenow service portal.This is a super common tweak here are the two clean ways to handle populer items either remove them or redirect them elsewhere.
my question does pdi provide the acess for the ai search and if so how?
For all using HELSINKI and the Service Portal-As most know, a Service Portal references ONE Catalog and ONE Knowledge Base. I've tried to setup a single Service Portal to reference all Catalogs but it was far too difficult and out of my area of exper...
I'm getting this error when trying to diagnose a missing approval issue: Does anyone know what this error means and how this could have happened?
Hi everyone,I've seen quite a few threads around this topic but was wondering if anyone actually found success with importing Knowledge Articles with images into ServiceNow, particularly with Microsoft Word and PDF documents. We tried the inbound e...
Hi, Is it possible to import PDF's with images as knowledge article's body ? Regards, Ayush Saxena