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Resolved! Restrict access to RITM tickets and catalog tasks

We require the "Desktop support" group to have access to RITMs belonging to catalog items of a specific category. We are trying to achieve this with ACL, but it hides all RITMs. Restrict access to RITM tickets and  "Tasks included" Users in the group...

Community Alums by Community Alums  
  • 927 Views
  • 6 replies
  • 1 helpfuls

Error while uploading file on virtual agent

Hi,I am facing an issue while I am uploading a file on a virtual agent it shows me this error "We couldn't process your file at this time. Please try uploading again."and again ask me to upload a fileIf anyone knows please help! 

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g k1 by Tera Guru
  • 612 Views
  • 3 replies
  • 0 helpfuls

Resolved! Multi Row Variable set behavior

The below is my onSubmit client script I have written inside the MultiRow Variable set. My problem is after each selection and add I do not want duplicate records that is the user must select unique combination each time here my multirow variable set...

kirankr2061 by Tera Contributor
  • 359 Views
  • 2 replies
  • 2 helpfuls

The approval page in Knowledge gets stuck during loading, without "Summary of Item being approved"

The approval page in Knowledge gets stuck during loading, specifically at the point where it shows “Summary of Item being approved.”The page is stuck loading every time for the kb article approval page only, which is preventing the summary of the ite...