Hide the Collaborate section on Major Incident Playbook
Hi! I need to hide the "Collaborate" section from the Playbook tab when I open a Major Incident. Does anyone have any idea how to access this component?
Forum Posts
Resolved! Different between relative before and relative after within reports
Is anybody able to advise what ServiceNow means with regards to these criterion please? I believe it means as below - is this correct? Filter What it returns Practical useRelative – before – 2 days agoRelative – after – 2 days agoNot on – Today All r...
Resolved! How to add filter for field type Document ID
Hi Team,I have a field named Applies to whose type is Document ID. This field currently look up all Business Process records; however, the requirement is to show only active Business Processes, i.e., apply the filter operational_status!=6.Because the...
Related List Conditions in Reports - Where are the options for the dropdown configured per table?
Hi all, This one has been bugging me for quite a while, I'd be very grateful if anyone can help.In reports, we have the option to apply some logic to related records (see screenshot). This works just fine and I know how to use this for the related li...
Knowledge Center Workspace - Default List for Ownership Groups
Hello - We are testing out Knowledge Center Workspace in our system and noticed that in our Default lists, we do not see Ownership Group. We have Ownership Group turned on, but it's just not showing in the workspace. How do we have it display?Thanks!
Title: How to prevent sys_id from being appended to sysparm_tiny URLs?
Hi Community,I’m working with Customer Service Case (sn_customerservice_case) records and using tiny URLs (sysparm_tiny).In some cases, ServiceNow generates a clean URL like:sn_customerservice_case.do?sysparm_tiny=XXXXBut in my instance, the tiny URL...
I can't find the Import App button
Hello guys,I'm new to ServiceNow, and I'm trying to import an application from GitHub, but I'm unable to locate it in the system.
Resolved! Eleven Best Practices for ServiceNow Request Management
ServiceNow Request Management is a powerful tool that streamlines the way organizations handle service requests, ensuring efficiency, transparency, and satisfaction for end-users and stakeholders. However, its effectiveness depends on how well the pl...
Workspace SOW change field color according value
How can I'm using Service Operation workspace and I need to change a field color according a value in the form of interaction. I need change the color of field state according the value. For interaction state New = red, state wip=yellow and state clo...
Agentic AI- how to use agent to extract information from documents
Hii want to build an agentic ai to parse information out of document attached to tool "File Upload",i am not able to user any response from agent.1. after adding tool "file upload" and adding document, it keep showing extracting data" Basically idea ...
Dictionary Override concept
I have a table that extends another table.If I create a new field on the child table, I can mark it as mandatory in the dictionary and it works as expected.But if the field already exists on the parent table, I understand that I cannot modify the par...
Resolved! More Information text on RP is not aligned properly
Hi Team, On the record producer the more information test is not aligned properly, can someone please suggest how can I fix the alignment issue.
Single currency for variable
Hi All, I need a help, in risk event two currency variable are there. single currency symbol but not globally change(don't accept other table field) which are using the currency field. just need for single table
Is there a way to check real time instance performance?
Is there any performance page/dashboard available to check when experiencing slowness? Something that would signal weak performance statistics during any sort of slowness/loading issues. There are times when only one user is experiencing issues and w...
Nested email layouts
Is it possible to nest email layouts to help organize standardized details for example:Request Opened has the layout Request Customer details (contains details from the requests) which has the layout Customer Facing (which has the branding)I would li...