Service catalog form

[joshmorris]

I have a requirement of making a service catalog item where there is a form that can be filled in with questions and then once entered the information is carried over into a request ticket. Would anyone be able to advise how this is possible?

[Ankur Bawiskar]

@joshmorris 

that's what the OOB service catalog does

1) you create catalog item with questions/variables

2) end user submits it and then REQ, RITM gets generated and the questions/inputs user gave are visible on RITM form

Service Catalog 

What is a Catalog Item? 

Service Catalog overview 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[joshmorris]

How do I add questions to a service catalog item?

[Ankur Bawiskar]

@joshmorris 

you can create variables associated to your catalog item

Simply navigate to docs and it has extensive documentation for the same

Create a service catalog variable 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Harish Bainsla]

Hi @joshmorris  just learn from below video about catalog item 

https://www.youtube.com/watch?v=mQdhAsl7uXE

if my answer helps you mark helpful and accept solution