Service Now Portal Create Incident Button
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01-11-2023 07:39 AM
Hi,
I would like to create a button on the ServiceNow portal home page titled "Create New Incident".
It should take me to a new Incident record, with an autogenerated number, just like the incident table that already exists in Service Now.
Attached below is the reference image as to what the portal should direct me to when the button is pressed.
I have inserted an icon link on the portal page.
How should I proceed? Any help would be greatly appreciated
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01-11-2023 08:21 AM
Hello @Rae Khan ,
You need to create them on new varaibles on record producer and while creating the variable there is an option to map to which field you need to map.
Based on your client discussion you can decide which fields you want on the form.