Service Operations Workspace - How to Remove the "Cause" Section from the Incident Overview Tab

[Daniel Arnold]

I am trying to remove the Overview tab from the Service Operations Workspace Incident record view. I have tried deleting the "cause" section from the view. I also have tried duplicating the "Incident Overview SNC" variant, deleting the "cause" container, and setting this 1 as a lower order number than the original read only variant.

Nothing I've attempted has worked. Any suggestions???

[Dr Atul G- LNG]

Hi @Daniel Arnold 

Open any incident in native view, then change the view to SOW. Next, go to form design and delete the section.

[Daniel Arnold]

Thanks for your reply. I tried this already. It removes the "cause" section from the Details tab; not the Overview tab.

[Dr Atul G- LNG]

Hi @Daniel Arnold 

In that case it is some where configured in UI builder only.

Try this link:

https://INSTANCENAME.service-now.com/now/sow-admin/record-incident

[Ankur Bawiskar]

@Daniel Arnold 

Steps

1) open the "SOW-Incident-Overview" view for incident form

2) then check the form section and delete that, see below

If my response helped please mark it correct and close the thread so that it benefits future readers.