Service Operations Workspace - How to Remove the "Cause" Section from the Incident Overview Tab

Daniel Arnold
Tera Guru

I am trying to remove the Overview tab from the Service Operations Workspace Incident record view. I have tried deleting the "cause" section from the view. I also have tried duplicating the "Incident Overview SNC" variant, deleting the "cause" container, and setting this 1 as a lower order number than the original read only variant.

 

Nothing I've attempted has worked. Any suggestions???

DanielArnold_0-1750089584535.pngDanielArnold_1-1750089595287.png

 

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Daniel Arnold 

Open any incident in native view, then change the view to SOW. Next, go to form design and delete the section.

 

DrAtulGLNG_0-1750090998443.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Thanks for your reply. I tried this already. It removes the "cause" section from the Details tab; not the Overview tab.

Hi @Daniel Arnold 

 

In that case it is some where configured in UI builder only.

 

Try this link:

 

https://INSTANCENAME.service-now.com/now/sow-admin/record-incident

 

DrAtulGLNG_0-1750092402417.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Ankur Bawiskar
Tera Patron
Tera Patron

@Daniel Arnold 

Steps

1) open the "SOW-Incident-Overview" view for incident form

AnkurBawiskar_0-1750091538835.png

 

2) then check the form section and delete that, see below

AnkurBawiskar_1-1750091726270.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader