Service Operations Workspace - How to Remove the "Cause" Section from the Incident Overview Tab

[Daniel Arnold]

I am trying to remove the Overview tab from the Service Operations Workspace Incident record view. I have tried deleting the "cause" section from the view. I also have tried duplicating the "Incident Overview SNC" variant, deleting the "cause" container, and setting this 1 as a lower order number than the original read only variant.

Nothing I've attempted has worked. Any suggestions???

[Daniel Arnold]

This was also what I thought at first but after deleting the section, the "cause" section continues to display.