Service Portal Announcements are not working anymore after Paris Upgrade... (500 Error Message)

[Simon Ciglia1]

Dear SNC,

Our Service Portal Announcements are not working anymore (they don't show up) after Paris Upgrade.

We get the following error message:
js_includes_sp_libs.jsx?v=10-20-2020_1602&lp=Mon_Nov_02_03_42_19_PST_2020&c=31_1087:22879 GET https://instancename/api/now/sp/announcement 500 (Internal Server Error)

Do you have any advise?

Thank you in advance,
Simon

[Hitoshi Ozawa]

Seems similar to the following question.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0860971

Resolution

 There is an empty value on display style field for the announcement "ISC:Invalid Run As User".

Open the announcement "ISC:Invalid Run As User" which has a valid to  date is either today or after.

The value for the display style filed is seems to be empty in the form but if you check in the xml it has a value of sys id "7f8fe758c31023002ff2554d81d3ae99" which does not exist.

Change this value and have to add a value from this "announcement_style_list"

[Simon Ciglia1]

Seems similar but thats not working. Thank you anyway...

[AnnMarieC]

Thanks this fixed my issue. There was one announcement from a SN store application that had a bad display style causing all announcements to fail.

[Neha55 · Accepted solution]

The Portal Announcements has stopped working after Paris upgrade. 

This issue will occur if the Instance Security Center related announcements are active and the From date is  on and after today on Announcements table.

Option 1: If you are not using the OOB Instance security center announcements,then deactivate the related announcement records.

Option 2: Refer HI ticket and add the correct Announcement Display style from the Announcements list view.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0860971

Please mark if this is helpful.