Service Portal Announcements & Screen Refresh

[Christian P]

When creating an announcement for the employee service center (ESC), the banner announcement doesn't show for anyone who already has the ESC open....even when navigating between different catalog items and menu items/ favorites etc. The announcement only appears once the user refreshes the page (f5 or circular button). Theoretically, someone might simply leave the ESC page open while at work and not see the announcement all day....even if it is urgent.

Any suggestions for this?

Thanks,

[Musab Rasheed]

Hello,

That's how announcements work , You cannot change the behavior 🙂

Mark my answer as correct if that helps.

Regards

[Community Alums]

You will have to refresh or login/Logout when you created/ published a Announcements for the very first time.

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Community Alums]

Hi @Christian P ,

Glad to see my answer helped you, Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[Allen Andreas]

Hi,

Unfortunately, this is by design.

Some have create a widget on the main page to refresh/reload it after 'x' period of time, but frankly, I don't think that's appropriate.

Same goes for the announcement widget, if you have that on the page, no update is pushed either, you'd need to reload.

Please mark reply as Helpful/Correct, if applicable. Thanks!