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Knowledge - Open submissions

Would someone be able to clarify what exactly should show under Knowledge - Open Submissions ?We use the out of the box workflows but nothing ever shows under Open Submissions regardless of how the KB article is created.If articles need to be approve...

Richard T by • Kilo Guru
  • 2133 Views
  • 1 replies
  • 3 helpfuls

Resolved! Related List : Cannot Read and Cannot Contribute

What scenarios makes sense to have the following related list enabled for knowledge base : "Cannot Read" and "Cannot Contribute" ? A video tutorials talks about user criteria where one group can be limited to "read" only without the ability to contri...

gahmed by • Kilo Contributor
  • 1419 Views
  • 1 replies
  • 1 helpfuls

Resolved! wildcard search is not working in knowledge search

I am trying to search in knowledge under self service application. When I use wildcard (*) it is not working. I tried the wildcard * before the keyword and after the keyword.If I do the same search in global search it is working.Someone help me to id...

kumaran by • Giga Expert
  • 4544 Views
  • 12 replies
  • 0 helpfuls

group is not visible in domain

We have domain separated environment.I'm working on below domain:-Global/IT/PRD/MAP/XYZI have created 1 SR which will open 5 task one after another.Created workflow on SR for approval and fixing group for above 5 task.Now my workflow, assignment grou...

Hafsa1 by • Mega Sage
  • 1774 Views
  • 7 replies
  • 0 helpfuls

Map imported HTML to Source Code in Knowledge?

We have X amount of articles to import into our system, we want to achieve the data import using a transform map, but we can only map to say the "Text" field in terms of displaying data.Our issue is the data is already in HTML format, with tags, is t...

regftw by • Kilo Contributor
  • 2013 Views
  • 5 replies
  • 1 helpfuls

UI policies/Client scripts too slow

Hi,I am trying to use UI polices or client scripts to hide values on a catalog order guide. But when I go to the pages, and catalog items, it lags when the page loads, and I can see the values briefly before they hide. Is there a way to hide the item...

vibee by • Kilo Expert
  • 2578 Views
  • 12 replies
  • 0 helpfuls

Resolved! dynamic population of a selectbox with 'none'

I have a catalog item that has 2 dependent selectbox variables.   When the first variable (Environment) changes, it should populate the options in the second variable (Application).   I have an onChange catalog client script that does this, and it al...

timhorn by • Kilo Expert
  • 5013 Views
  • 6 replies
  • 2 helpfuls
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