ServiceNow as a Document Management Solution

[JC Icaro1]

Is there anyone here using ServiceNow as a Document Management Solution? I just wanted to know about your experiences and what applications you used, eg. Managed Documents, Knowledge Management, any custom applications etc. I would also like to ask about your workflow, ie. how you go from creating a document, to managing the different document versions, and if there are applications (even if it is custom) that you can use to edit documents from within ServiceNow rather than needing to download them, editing on your desktop using Microsoft Office/Other Desktop Apps, then uploading it back.

[Goran WitchDoc · Accepted solution]

Well, it was like 6-9 months ago (Pre helsinki version) that we took a look at it and I wasn't the primary one looking deeper into it.

For background we were using Sharepoint at the moment(think my former job still does as well). So that is the one we were comparing against.

This is the fragments 😃 I can remember and most of this was what we could find our self. So some of this things might not be true, it's just that we didn't find it.

• Doesn't have the version handling with checkout doc etc. like you can do in sharepoint.
• Didn't either find a good way to handle versions and approval flows.
• Couldn't find any good reference customer with ServiceNow that was using it and where we could come and see with our own eyes how it should be done.
• But the thing that I know made us take a step back was that it doesn't seem to be so much information about it and when we went to Knowledge 16, we couldn't find a single session about managed documents, which made us start thinking how much does ServiceNow value this functionality, Will it evolve in future release or slowly decay? I takes a lot of work to move everything into ServiceNow and at that point, we didn't feel secure enough that till would be solution that will be usable for many years.

Hope this helps you thinking about Managed Documents. But like i wrote, it was pre helsinki. I haven't had the time to look if there been any major changes in Helsinki or Istanbul version.

//Göran

[Max C1]

what about now @Göran Lundqvist ? Now that you are at NOW and 3 years have passed. 

[Goran WitchDoc]

Sadly I haven't looked at this since this post. I haven't heard anything about this functionality either since the post either. So not much happening here from my perspective 😕

//Göran
Feel free to connect:
LinkedIn
Subscribe to my YouTube Channel
or look at my Book: The Witch Doctor’s Guide To ServiceNow

[Goran WitchDoc]

And keep an eye on this thread as well. There might come some information you think is good: Pros and Cons of using Managed Documents

[justincarrera]

juancarloicaro what is the current state of your Service Now managed Docs implementation ?