ServiceNow - Formatting of text on templates/incidents/work notes

Max55
Kilo Explorer

‎06-06-2021 07:54 AM

ServiceNow Paris.

Is it possible to format text on templates/incident detail/work notes e.g. bold text, different colours, underline?

And if so, how is this done?

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Community Alums
Not applicable
In response to Max55

‎06-07-2021 01:17 AM

Hi Max

The other fields are just plain text fields. 

You'd have to amend them in the database to be HTML fields. I'd strongly discourage you from doing this - as it'll make upgrades a nightmare every 6 months. 

Mike