ServiceNow Integration with PRTG connector

[Sriram34]

Hi all,

Please check the below queries:

1. What all we can get through PRTG connector of ServiceNow.

2. Instead of using connector, can we directly go for API Integration of ServiceNow with PRTG ?

thanks in advance.

[Pratiksha]

Yes, I have recently did that. You need to configure web-hook on PRTG. Get the data in the staging table and create incident.  We did not have the event management for client so did like this. If you have EM subscription then use the OOB connector. 

[Sriram34]

Hello @Pratiksha  Pratiksha,

Thanks for your information.

Actually, we are looking to pull configuration item data from PRTG tool. Not the incident creation.

Is there any solution to pull CI data other than connector? 

Please let me know. Sorry if I am wrong.

[shubhamkhai]

Hi Pratiksha,  

I’m facing an issue while integrating PRTG with my ServiceNow instance over HTTPS. When PRTG was running on HTTP, the connection was successful. However, after switching to HTTPS, I started getting the following errors:  

1. *"Cannot convert null to an object"* when testing the connector in ServiceNow.  

2. *"No certificate in session untrusted"* from REST probe payloads when tried via a background script.  

I suspect the problem might be related to SSL certificates. Do I need to configure the MID Server to use the SSL certificate for this connection? Or is there any specific setup required on PRTG's side to trust the certificate?  

Any guidance, best practices, or similar experiences would be greatly appreciated!  

Thanks in advance for your help.  

Best regards,  

Shubham

[Pratiksha]

I have seen PRTG and I can confirm that it may not have the enriched data. I would suggest to ask the infra team to provide sample data.