I'm looking at how my users work in SN to ensure we have enough licenses or that we don't go above our contracted number and in some cases it's easy to find users with a role that are not acting as fulfillers (the application or table I built for them hasn't been used in 9 months!) but other times it's not so obvious and I'd like to have a way - preferably a report - to show that a particular user doesn't need a license because they are not working tickets.
Any suggestions on how to keep track of SN users and if they are working as fulfillers? What have you done?
