Slow performance of instance.

[damirdoszhan]

Dear community!

Our instance is suffering from slow performance. There are many cases when running transactions exceed 200 seconds. In order to solve this problem we tried to configure cache, homepage performance and etc. This problem constantly occurs specifically for one group of users.   Thanks in advance!

[zica]

Damir,

Please go through this article, It explains in deep depth where you should look to examined the performance issues : Debugging ServiceNow Performance Issues | Snaug

[JC Moller]

Hi,

Based on the screenshot there seems to be some issues.

For the REST examples with a long response time, have a look at the value in the URL field for examples to narrow down the cause. Is this a integration or somehing triggered internally on your instance.

Some of the Form examples have a very high number in the SQL count and Business rule count columns. Have a look in the URL column for examples. Are these homepages?

- Jan

[Inactive_Us1474]

Refer the below thread.

Monitoring your instance using Servlet Performance Graphs

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Akhil

[JC Moller]

Hi,

Here is good list of things to check related to Servicenow performance issues:

Debugging ServiceNow Performance Issues | Snaug

- Jan

[damirdoszhan]

Thank you very much!