SN Utils not working on instance that does not contain service-now in url

[mballinger]

Hello,

I have used SN Utils in past companies with no issues, but all of their urls have been similar to:

• https://[company name].service-now.com

The company I have recently joined has a completely different style url:

• https://enterprisenow.[company name].com

When I click the "Manage Extension" on the SN Util Google Extension Plugin and scroll to the bottom, there is a section "Automatically allow access on the following sites" which is turned on. There is also a sub-section  with the url's turned on and disabled. In that section there is 1 item "https://*service-now.com/"

How can I make my SN Utils work with this new style of URL?

Thanks!

@Arnoud Kooi 

[Chandler Paulse]

@Arnoud Kooi I am not able to use slash commands. The menu pop-up comes up, but hitting 'Enter' or clicking the slashcommand doesn't do anything. Any ideas I could try to get this working?

[Arnoud Kooi]

do you see a console error?

[Chandler Paulse]

inject.js:1103 Uncaught DOMException: Failed to read a named property 'unhideFields' from 'Window': Blocked a frame with origin "https://baeprod.servicenowservices.com" from accessing a cross-origin frame.
    at chrome-extension://lfabkiipmidkmhplochgpbaeekjjfbch/inject.js:1103:53
    at NodeList.forEach (<anonymous>)
    at HTMLInputElement.<anonymous> (chrome-extension://lfabkiipmidkmhplochgpbaeekjjfbch/inject.js:1102:25)
(anonymous)	@	inject.js:1103
(anonymous)	@	inject.js:1102

[Arnoud Kooi]

You're specifically using the /uh command?

[Chandler Paulse]

Yes, after testing it some more it seems like that is the only command I am having issues with. I'm able to get to it from the Right-click --> SN Utils OnPrem --> Tools menu still, but from the slashcommand menu it's unresponsive.