Software model result field definition on software installations table

[spandana kalla]

From where exactly the software model result field is getting populated on software installations table ?

[Community Alums]

Hi @spandana kalla ,

Software model result (software_model_result): A reference value to the Software Model Result where the software installation was used. This value is generated by the reconciliation process.

Read more from this article :https://community.servicenow.com/community?id=community_article&sys_id=b1cabc88dbfe0550b3c099ead3961...

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Community Alums]

Glad to see my answer helped you, Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

[D_ Gray]

Hi,

Related question:  In our Software Installations table, 92% of the records have Software Model Result field = Empty.   There are >16M records in the Software Installations table across ~123,000 unique Display Names.  The Software Model Result field in this table is empty for more than 15M of these records across ~3300 unique Display Names.   Why would this be?  

Thank-you in advance for your assistance.  We are having significant issues in getting SAM Pro to correctly recognize and calculate license consumption data and so are looking into all possible root causes of the issues.

Derek G