Start Microsoft Teams Chat - Error: OperationFailed (one user only at this point)

apjohn2
Mega Sage

Hello Community!

 

We have the MSFT chat feature enabled and for most users it works fine in our production instance. For one specific user, however, there is this "OperationFailed" error. The user is definitely licensed for and can use Teams, and he has no anomalies visible in his user accounts (UPN matches primary email matches servicenow user ID and so on)... I can't find any information online about this, due in part at least to the generic nature of the error message, I think.

 

Any advice on things I should check would be greatly appreciated! Let me know if any further details might help.

apjohn2_0-1752250414148.png

 

Thank you all!

1 REPLY 1

Laveena_A
Tera Contributor

Hi @apjohn2  - Could you please share the screenshots before this error, like what he is opening first, etc.