State and Problem State drop-down values in Problem Table Business Rule are wrong.

rteggleston
Tera Contributor

3 weeks ago

State and Problem State drop-down values in Problem Table Business Rule "When to Run" filter do not match actual values in the problem.  Values given are "Open, Work in Progress, Closed Complete, Closed Incomplete, and Closed Skipped".  They should be "New, Assess, Root Cause Analysis, Fix in Progress, Resolved, and Closed".

0 Helpfuls
  • 211 Views
2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

3 weeks ago

@rteggleston 

are those custom fields?
is that business rule a custom or OOTB one?

share some screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

Zach Koch
Giga Sage
Giga Sage

3 weeks ago

Can you share a screenshot of your Business rule? I'm seeing it correctly on my end. Or am I misunderstanding your issue?
this is state

ZachKoch_0-1755784152717.png
This is problem state

ZachKoch_1-1755784192518.png

 

 

If this information helped resolve your issue, please remember to mark response correct and thumbs up to help future community members on this information, thanks!
0 Helpfuls