whenever child incident state or urgency changes, the parent incident work notes should update

ShivaK548811677 · 3 weeks ago

How to do this in flow design.

Zach Koch · 3 weeks ago

Is this required to do in Flow designer? You could do this much easier with a business rule like the example below

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J Siva · 3 weeks ago

Hi @ShivaK548811677

Trigger the flow whenever the incident record updated and the parent field is not empty. PFB the sample.

Regards,

Siva

Dr Atul G- LNG · 3 weeks ago

Hi @ShivaK548811677

This is not a good use case. The reason is, if an incident has 20 child records, and every child incident gets updated, then too much information will be added to the parent incident. Also, every time a comment is added (in parent), an email will be triggered to the user, which will create a lot of chaos.

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Ankur Bawiskar · 3 weeks ago

@ShivaK548811677

What did you start with as this is an easy requirement?

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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader