whenever child incident state or urgency changes, the parent incident work notes should update
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08-21-2025 05:56 AM
How to do this in flow design.

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08-21-2025 06:57 AM
Is this required to do in Flow designer? You could do this much easier with a business rule like the example below
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08-21-2025 06:59 AM
Trigger the flow whenever the incident record updated and the parent field is not empty. PFB the sample.
Regards,
Siva
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08-21-2025 07:06 AM
This is not a good use case. The reason is, if an incident has 20 child records, and every child incident gets updated, then too much information will be added to the parent incident. Also, every time a comment is added (in parent), an email will be triggered to the user, which will create a lot of chaos.
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08-21-2025 07:14 AM
What did you start with as this is an easy requirement?
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader