Studio is hanging on the "Loading" window after I select my application

[cjohnson]

Just like the title suggests, I am unable to get into studio because it won't load. Haven't had this problem at all, just seems to have started today.

Any suggestions?

[phsdm]

Which ServiceNow version/patch are you running?   What do you see in your browser's console?

• ServiceNow Istanbul Patch 1 fixed an issue where applications did not show up in the application list.
• We just had a hang where an application globally replaced the "_" (underscore) library.   It resulted in a server error 500.   Chrome's console log reported that, and it also reported client side errors about "... '_' undefined..."

For these kind of errors, I would:

• See if it happens across all instances (we caught ours while it was still in Dev.)
• Try from multiple browsers.
• See what the browser logs say.
• Check the instance error log.
• Play 20 questions with Google based on findings from above.
• Give up and submit a HI ticket with the information I collected.

[donbates]

Many will run across https://hi.service-now.com/kb_view.do?sysparm_article=KB0635929 first when trying to find an answer for this. Unfortunately, renaming the _ script include will break anything in the global scope that uses that library as only 'Studio' and 'Code Search' scope have this library. And there is your solution. Rather than deleting the _ script include or renaming for global application scope (which will make you track down and recode anything you used _ library for) just change the scope so that it only works in the global scope instead of all application scopes.