Survey is triggered multiple times.

Hari1
Mega Sage

Hi,

We have migrated the legacy survey and could see that the survey email notification is sent even after the incident is resolved once.

The survey is sent once when the incident is resolved and when the user tries to edit the same incident the new survey is sent again and the new records are created in the assessment_instance table with the same incident number.

I am guessing that we need to edit the business rule, but not sure how this could be done.

Can anyone please help me out with this?

Business rule: "Auto assessment business rule"

Trigger condition: Test survey to test migration

REF::
Assessment_instance table records created for same incident twice.

1 ACCEPTED SOLUTION

Hi,

I was able to achieve this by editing the business rule. I added the condition in a such a way it checks if the survey has been set recently if yes it will not be sent again.

 

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5 REPLIES 5

what condition you used?