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‎02-28-2019 09:18 PM
Our customers created case via the web portal. Our engineers work in the incident. All the updates that should be visible for the customer are synchronized between case and incident. When a customer adds an attachment to the case, it is not visible in the incident. How can I make this work? I checked the forum and the documentation, but was not really able to find a solution. Thank you in advance for your help!
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‎03-04-2019 04:51 AM
My pleasure and please start working on scripting by joining the developer's learning on https://developer.servicenow.com.
Kindly,mark the answer as correct if this helps you out so,this questions could be considered as closed for other community members.
Regards,
Munender
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‎05-31-2022 07:25 AM
Hi All,
What if I want to have checkboxes to select which attachments I want to transfer and which to not.
Thanks,
Anu
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‎06-21-2022 03:26 AM
Hi
In our case attachments will copy from case to incident or change but it will copy after update any attachments on case.
what I need is if case is attached to any attachment initially that will copy to incident/change.
How can I make this work?
Thank you in advance for your help.
