sys_ui_message table is restricted to admin role - why?

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07-31-2023 09:46 AM
Hi friends,
as the Subject states: their is a Messages table, sys_ui_message, which is restricted to the admin role OOB.
Does anyone know why it is so restricted?
thanks in advance /Tommy

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07-31-2023 10:12 AM
Hi there,
I guess because its a system table and you don't want just anyone to update it. Or is your question different? What do you have in mind?
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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07-31-2023 05:30 PM
Hi Mark,
thanks for the quick reply! I'm asking since I don't have any previous experience with it, and now our organization wants a handful of language experts experts to have access, to verify and maintain the various translations of messages that are stored there. I'm trying to find out whether this is appropriate or not, how dangerous or sensitive it might be. Normally ServiceNow provides some sort of specialized role, to allow access for specific people to specific tables, but I can't find anything like that for this one.
cheers /Tommy

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07-31-2023 09:11 PM
I can imagine the part of having language experts. Though, do they know anything about ServiceNow? If any, probably very limited. Sure you can just update existing UI Messages, though than can impact everywhere the specific UI Message is used. Just theoretically updating a lot UI Messages will cause strange text and confusion. Do they also know how to search where the specific UI Messages are potentially are used to verify, or is it just a theoretical exercise of updating UI Messages.
Or perhaps new UI Messages need to be added, at least a little bit of knowledge of how UI Messages in ServiceNow work is needed for that, and how UI Messages are transferred to a higher instance, or if you update it you own it, etc..
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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08-01-2023 12:51 AM
Thanks for your insights Mark, I'm thinking along the same lines! It's always difficult to know which foot to stand on when it's a new area/table one hasn't worked with before...
cheers /Tommy