Task Reporting: Displaying Timestamp when Task changes State

ls0211
Kilo Explorer

‎07-12-2016 03:58 PM

When a Task changes from Open, to Work In Progress or Pending, then to Closed, the Activity log displays the change(s) in the Task State and provides the date/time when the action occurred.     I have not been successful in reporting on that State change and subsequent date/time.

Any ideas on how I can report the State change and time stamp?

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Chuck Tomasi
Tera Patron

‎07-12-2016 04:03 PM

Hi Larry,



You might want to look in to Metrics to track changes of that nature.



Metric Definition Support - ServiceNow Wiki


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ls0211
Kilo Explorer
In response to Chuck Tomasi

‎07-12-2016 04:11 PM

Thank you Chuck for your response.    



I may have limitations on my level of access.   I do not see Metrics or any option to install the plugin.  


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Chuck Tomasi
Tera Patron
In response to ls0211

‎07-12-2016 04:17 PM

Hi Larry,



the feature has been a standard plugin on new and upgraded systems for years (a decade if my math is corrrect.) Check if you have the menu option "Metrics". If not, go to System Definition> Application Menus and see if it has been disabled (active=false.) Sometimes customers turn off things they don't need initially and forget about them.



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Pradeep Sharma
ServiceNow Employee
ServiceNow Employee
In response to ls0211

‎07-12-2016 04:22 PM

Hi Larry,



itil_admin,metric_admin is the role required to view the application menu. Hit the below link and make sure application menu is active on your instance by replacing it with YOURINSTANCENAME


https://YOURINSTANCENAME.service-now.com/sys_app_application.do?sys_id=34d51917c0a808ae002a0ed875229...



Base System Roles - ServiceNow Wiki


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