Edit list layout in SOW
How do I edit the list layout of these for the donuts? I want to change them globally rather than just on a user basis.
Forum Posts
Resolved! Why Is the 'INSERT_OR_UPDATE' Action Not Captured in the Update Set for a Newly Created Variable?
I created some variables for a new form. After deleting variable A, I can see that the deletion is captured in the update set with the action 'DELETE'. However, the action 'INSERT_OR_UPDATE' for variable A is not captured in the update set. Does anyo...
Resolved! How to add users in a list collector as approvers in a flow
Hi, I have a list field in a table which stores the list of owners (references user table). Im looking for a way to add all the members in this list field as approvals for an RITM in the flow. I've looked at some community pages where the suggested s...
Resolved! How to use Alternate Approvers in Servicenow
Hi Team, We have a custom table and flow written for approval and its working fine. Now we want to use alternate approvers over here. Can someone tell how to achieve this?Note my custom table does not extend task table
Resolved! Cannot remove roles for users that are "inherited", but the Role Inheritance Map shows no parent for the role.
We are preparing to deploy CSM. An update set was pushed from dev to test. Now a large subset of users have been assigned the following roles: snc_externalsn_apptmnt_booking.appointment_booking_usersn_customerservice.customersn_esm_usertask_activity_...
ServiceNow - Formatting of text on templates/incidents/work notes
ServiceNow Paris. Is it possible to format text on templates/incident detail/work notes e.g. bold text, different colours, underline? And if so, how is this done?
How to convert List collector to String in flow designer?
Hi Everyone, I have a requirement where for a field multiple user needs to be selected at a same time. That's why I have used a List Collector as type for that variable. Once the form is getting submitted on the RITM description sysid are populating ...
Resolved! How do i locate the configuration for SSO ID provider's ServiceNow home page?
Hello experts, Do any of you have any idea on how do I locate where to configure the SSO ID provider's ServiceNow home page? I am currently investigating on how the url behaves. because sometimes there is nav_to.do in url and sometimes navpage.do. Do...
Notification on 5th working day of every month
Hi,I want to send notification during 5th working day of every month to members of a groupIs it achievable? Thanks
orchestrate business processes
Hey everyone,When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use? Flow ManagerFlow DesignerFlow EditorWorkflow EditorWorkflow DesignerAnswer: 2or4
Production Vs Dev Instance for Brand new ServiceNow customer
Is it recommended to build In Prod instance for a first time ServiceNow customers and then push changes into lower instances or follow a typical implementation path of Dev>Test>Prod? What's ServiceNow best practice recommendation is in this regard?
View Rule forces one role to a specific view and also the Admin role.
We have a very basic View Rule set up. It is suppose to force our Support Center staff to a specific view of the Incident form and also the User Profile. It is also forcing the Admin role the same way. I have been told this is as designed. It mak...
Calculating Business Duration Issues
Hello, we have a business rule that calculates the business duration based on a set schedule (working hours from 06:30 - 18:30 CST). This, for the most part has been working correctly, but I'm noticing some issues if the ticket is created before or a...
Apply Principal Class filter in reports
Hi all, we want to use Principal Class flag to filter CIs. In the list view I can go to "Hamburger menu > Filter > Principal Class" what will add the javascript into filter conditions and I can get the correct results (see picture below) However, if...
