I am new to ServiceNow Administration and I have a question related to setting up a new user account and adding it to a subscription. It looks like we have the Subscription setup with a group within the "Subscribed Groups" (ex. ITIL_LIC_USERS). Situa...
Hi,We have a requirement to redirect non-ITIL users to the EC Portal instead of the Native viewWe tried to configure a UI Script based on below article,https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994806We are able to hide ...
I'm trying to import ~100 rows of data into the alm_hardware table. The issue is that the Model Category field value (UPS) isn't unique, even though both of these are OOTB categories: Model Category 1: UPS (with a parent category of Facilities). I d...
We have a form in our Service Portal which customers can use to order something.We use a Script to populate different fields from the record producer. For example: current.u_external_reference = producer.external_reference; current.company = producer...
We're using version control for Knowledge and are using Service Portal. The Service Portal formatted permalink for a versioned article changes each time it is updated because it's based on the article's sys ID. For example: Version 1.0: https://...
I want a stylesheet file stylesheet.css for UI page. I found a way on community i.e. Content Management -> Design -> Style Sheets. I didn't find content management in the application navigator. Is there any other way to creat stylesheet file
We're upgrading to Kingston and we became aware of the embedded help, we'd like to include videos in here, but instead of hosting them on youtube or vimeo we'd like to host on Microsoft Stream as we have more control over them. I've played with the e...
Has anyone successfully migrated Knowledge Management from Lotus Notes to ServiceNow? What would be the best approach for this migration, and what conversion tools are recommended for migrating from NSF to other formats? Any advice or suggestions wou...
Hello, I am trying to create a Knowledge Template that our users can use to create KA's in our platform. I would like to see if it is possible to pre-populate the Details section of the template with some information in the HTML body section such as ...
Hi Experts, I have configured notify with Twilio and want to use the OOB 'Send SMS' UI action/related link added by Notify for sending SMS. This UI action works fine on Native UI but doesn't work on Agent workspace. I have tried to add the script to ...
Greetings Team. I am envisioning a travel question set. We have all the components of a regular request just below, and I'm thinking about architecture, coupled with best practices. Let's consider an AD domain as the system of record for users, and l...
Hello All:I am trying to capture the error from a custom flow action in a subflow input used in the Error Flow section of the main flow. The issue I have found is that because the custom action occurs prior to a Wait action I am not able to use the d...
hi guys is there any option for save button in form page? my need is I don't want to right click every time to save changes, is there any options to ease that kindly regards VK
Greetings community, I have a mandate to develop a catalog item to request provisioning of Network resources in Azure. In attempt to complete this, I have divided the regions in to categories (and called the geographies). Now the requirement is to en...
Hi, I'm looking at the OOTB table-level write ACLs for Incident.There is one ACL that allows write for users with the itil role, provided the incident is not 7 or 8 (closed or cancelled).There is another ACL that allows write for users with the sn_in...
