Test Inbound Email Action without enabling mailboxes
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‎01-02-2018 07:48 PM
Hi,
I have a test instance where I do not want to enable any mailboxes and flood user inbox. Instead of enabling any mailbox is there any way to test inbound email action in ServiceNow? Like creating a record in any email form which will serve the purpose?
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‎01-02-2018 07:57 PM
Hello Srini
This article might help you
Use Sub-Production Notifications Like a Boss
Please mark my response as correct and helpful if it helped solved your question.
-Thanks
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‎01-02-2018 11:31 PM
No, I want to find a way to test inbound email actions without using any mailboxes. I am sure there must be a way to do this. There should be a staging form where we can create inbound email action record for processing.
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‎01-03-2018 01:10 AM
Hi Srini,
You can insert records directly into the sys_email table or reprocess old emails in the same table to test inbound actions.
