Resolved! Link to Assignment Group
Is there a way to provide a link for opening an incident to a specific assignment group?
Forum Posts
Resolved! Make assigned to mandatory when state changes to Closed Complete in List view
Hi All, I want to make assigned to mandatory when state changes to Closed Complete in List view.I have created a client script onCellEdit. Field- stateI added the logic if State is Closed Complete and Assigned to or Assignment group is empty then it ...
How to create/design templates for Knowledge articles
I am needing to know the best way to create/design templates for Knowledge articles. Currently, we are designing templates using HTML in the text field. We are wanting a method of adding a field to a template and that field appear on all templates. I...
Database View on cmdb_rel_ci
Very simply, I am trying to create a report/view of any server (cmdb_ci_server) that is not a child in (cmdb_rel_ci). Everything I've tried keeps returning the same set of servers which actually are children to some other parent.
Disable accessing serviceportal in mobile browser
Hi All,Kindly let me know how to disable accessing service portal (/sp) in mobile browser. Thanks in advance
How to get a monospaced font for INCs and SCTASKs
My apologies if this is a known question but I searched and couldn't find anything specific. I work primarily on unix servers and produce a lot of data that looks good only with a monospaced font. I would like to be able to paste that monospaced font...
Resolved! In-system notifications
Hi, In an attempt to reduce email notifications, I am exploring options whereby Service Now can display notifications in a sidebar whenever a ticket is assigned to a user, or a ticket they are working on is updated etc. See attached mock-up as an exa...
Highlight fields like in the Workspace
Hi, If i am referring to this article comparison between Next Experience and UI16 : Interface Comparison between UI16 & the Next Experience The list view should higlight priority filed like in Workspace (N°11) : In my PDI, it seems that it is still...
Synchronous Outbound Web Service Calls Timing Out After 2 min
HiI have a REST message using an HTTP POST request. It's an application used to retrieve data, and sometimes it takes more than 2 minutes to respond with the data. Even though the target instance has not responded, we receive either blank responses o...
Resolved! Personalized list layout has been reset to Default how to restore it
Hi Community The Personalized List layout of all the Users on a particular table has been Reset to Default list layoutIs there anyway to restore their personalized list layout preferences Thanks in Advance
Resolved! When is nowlearning certification freeze ?
Every year the now learning portal programs are freezed prior to release of a new version. Can anybody help me with this year's dates before Vancouver release ?
Need to create a interactive filter in dashboard
Hi All, We have a list report in a dashboard under alm_hardware table and user need to search the report by assigned to person. So please help me to setup this interactice filter as I am new to this. Thanks,Geo
Resolved! Create catalog request using this REST API through Service Catalog API
Hi All,We have a requirement to create catalog request using this REST API with the help of Service catalog API -/api/sn_sc/servicecatalog/items/{sys_id}/order_now , Here i am using BUY ITEM(POST) call. Catalog is getting created successfully with be...
Connection Reset when calling outbound REST API: How to keep connection alive until it finishes?
I have an outbound REST API endpoint call in a Scheduled Job Script. At first, I was receiving the HTTP timeout but I fixed that by setting response.setHttpTimeout() to some very high value. Now, however, I am receiving connection reset/timeout error...
updateMultiple() doesn't update system fields like sys_updated_on or sys_mod_count
Hi,I'm using GlideRecord updateMultiple() in a usecase where I might have to update >100k records. My problem is that a 3rd party system periodically scans the table via the table API, creates a delta based on sys_updated_on, and moves the data into ...