Hi all, May I please know which gives better performance among Flow designer , business rules and scheduled job. We are planning to figure the use cases to use flow designer wherever possible. could anyone please provide me some insight. Thanks & ...
I would like to find the solution that would let us change the calendar scheme from US to EU version. Which means that the start of the week would be Monday and not Sunday. Example of the current calendar is provided image.Do yo have any thoughts on ...
I've been working on setting up a demo of Notify using the lab from last years Knowlege Conf. I'm able to send SMS messages directly from an incident using the send SMS button, but when trying to use the trigger work flow I get this message."- Coul...
Hi all, We have lots of places where assignment groups are configured like change templates, workflows, etc. These assignment groups get deactivated periodically and we want a mechanism where we redirect the tasks opened against these assignment grou...
Hi folks, I'm doing an exploration using copilot and I need to use a ServiceNow knowledge base to generate answers. I've already tested the connector action "Get ServiceNow knowledge article", but copilot don't read the article and tell me to follow ...
Dear community, We're migrating our legacy CMDB to serviceNow. Multiple discovery are in place and we already defined several endpoint using flow designer to fetch specific data from the legacy system. We have 1 attribute called "Role" in our legacy...
Hi All, I have created a indicator and attached that indicator on OOB kpi group. I have created one assessment and submitted the assessment. When I am submitting the assessment the score is getting stored in asmt_assessment table but the score is not...
We've experienced an issue with an Inbound REST API call using Basic Authentication and known good credentials. I've unfortunately been unable to find existing post(s) that seems to match this particular scenario. Testing the account to login to the...
Hi All,I am stuck in the read access to itil role to the customer_account table.I created read ACL on customer_account table and added ITIL role.But it is not working.Please let me know what I am doing wrong. Thanks,Sam
Hi Friends,We have a multi row variable set and there are 5-6 variables. Whatever data will be selected or entered into MRVS. We would like to prepare a table and store data and set into a Rich Text Field on a table when Request will be submitted fro...
Hi, I have a business rule for a problem record that requires a future target date on save, otherwise it displays an error message and aborts. When comments or work notes are posted (using the post button) to the activity feed and the target date is...
Hi i need modify the value of "Entities at highest risk" how can i do that? and show the values in the panel with the new filter?
Hi there, I am creating a workflow where I need to automate creating a record in a table. The clients wants to add a task which should indicates that whether the record craeted successfully or not. How can I do that? Can anyone guide me?
Here is my use case: I'm trying to create a flow that generates three tasks for a case in this order: The flow creates a case.The flow creates Task1.The flow checks a true/false field in the case form. If the user selects "yes," the flow creates Tas...
Hello Guys, Is they anyway to hide retired CI in selection for CI in Change Request Form ? Tried to use reference requalifier but it didn't work. Found this KB but its risky on my end to do some modification in script include: Users are able to add...
