I have a ui action for promitng an incident to major incident . If an incident is promoted to major incident then create a pop up to Approve this posting. In the Approval message, display the current Title and Summary that is pulled from the Incident...
In an HRSD record producer, I am setting the opened for and subject person field values same as a variable field from the record producer. The HR case is created with the expected updates on the opened for and subject person. However, in the case lan...
We are receiving certificate expiration message for certificate "vault.servicenow.com Root CA" and it's about to expired on 20/09/2022. I'm not sure if we need to manually renew this or not. If we'll have to manually renew this, how this is done and ...
Hi, I have 'Update Record' activity in the Playbook Automation Designer Activity. It allows the user to update one of the field by clicking on the Update button. This activity is optional for the user and if he doesn't want to update the field, he ca...
Hi Team, How should we manage new catalogue ITEM creation with-out admin acess. If possible how they capture changes in updateSet ? and Write Client scripts and UI policies for Catalog ITEM's? ThanksAshok
In service operations workspace , how can I move "change change request" button in "..." (which is in the corner) menu list?note: "create change request" also have some dropdown buttons, I have to move all these in "..." menu list
From Microsoft Copilot, I want my users to search and edit/update Servicenow incidents. Do we have a servicenow plugin available. With servicenow graph connector , we can only get details of incidents from Servicenow, but i want to update them from c...
Unable to submit HR Case as unauthenticated user from ESC Portal.Made the ESC Portal publicCreated a public homepage.Cloned sc_cat_item widget and made it public.Created a HR Case Record Producer with public user criteria and one text variable and ad...
Hi all,I've been fighting the platform for this business need for weeks and keep running into obstacles every few feet. Following the ServiceNow documentation for the Microsoft SharePoint Online Spoke, we have it working. However, the key part that ...
Hi all, We're implementing Password Reset Windows App for a customer. One of the customer requirements is to enforce the enrolment process. If this is not enforced, users could still ring the service desk which would defeat the purpose. Is there an...
We are currently trying to configure a ServiceNow catalog item to pass extra variables into Ansible to kick off a Job Template. When there aren't extra variables involved Ansible can successfully kick off the job however, when we try to pass extra va...
Hi, We have enabled the system property 'glide.ui16.emailStreamResponseActions' to display the Reply, Reply All and Forward buttons on emails in the activity list. This works fine and as expected. I have had some feedback from our business users that...
When glide.ui.journal.use_html is set to true, agents can paste images into Additional Comments and Work Notes. The trouble is, when the comment is posted, the activity shows an entry for image uploaded which is customer visible. Any way to stop th...
Hi there, I would like to hide the 'New' button on the Catalog Tasks Form if the corresponding Requested Item is in closed state. Where can I add this condition to the UI Action so that the button is no longer visible on Agent Workspace? I tried Act...
Hi Experts, We are facing issue that Virtual agent Proactive triggers are working only in Incognito mode only and not it normal browser,Is anyone else facing the same issue?Please do let us know. Thanks,Anu