The Dashboard Icon on the Dashboard Overview Page is Missing. How do I get it back?

[debbiek]

I made edits to a dashboard and when it was moved from our DEV environment to PROD the icon that you see when viewing the Dashboard Overview page was gone (see attached).  I can't find how/where to edit that. 

Can someone point me in the right direction?  Thanks!

[sachin_namjoshi]

You need to unload dashboard in update set and then move update set.

Check below for more details

https://docs.servicenow.com/bundle/kingston-performance-analytics-and-reporting/page/use/performance...

Regards,

Sachin

[debbiek]

Unfortunately, the dashboard is already in our production environment and changes have been made there and the DEV environment has already been cloned down from PROD.  So neither environment has an icon.

Thanks for the suggestion. I will have the DEV team look at this and see if it will help.

[cmcclendon]

I recently found a way to fix this issue for single or zero tab dashboards:

1. Make note of all widgets as they will need to be removed
2. Go to Dashboard properties > Dashboard Tabs
3. Delete the tab entry. (Overview by default)
4. Return to the dashboard and re-add the widgets
5. Done!

This will probably work with multi-tab dashboards by deleting all tabs, but may not be worth the effort.

-Chris 

[ericgilmore]

Been looking for this solution for a while. Thank you!