We recently changed or system to that is someone marks a task as closed incomplete it would make the RITM Closed Incomplete. I am now running into an issues the below scenario.With one request we have multiple tasks being created and going to a joi...
We'd like to enable searching from the Knowledge Base from our main webpage for our organization yet are unable to connect to the service-now sight. Anyone have this issue and found a work around? I'd appreciate any help or guidance.Thanks
Hi Team,I have a requirement to create a UI Action "mass Update" to mass resolve the incidents based on few conditions. and to make the UI action as List context menu. And it should be visible only under Incident Menu - under "My Group's Incidents" M...
Hello Everyone, Task: I am trying to build a Server Build Request item in Catalog. My issue: It has a lot (whole lot) of variables and choices. On a user perspective s...
We have requirement to add excel sheet in service catalog item, so users can download the excel fill , all details as asked in excel and upload it again to catalog and Submit the request.Cannot do it from Description as Insert image/edit > Attachme...
I am creating a CMS site, i used a ui macro in which i am using a boolean variable in <g:evalute>. The issue is I am unable to use '&&' in the If condition. I tried using "<![CDATA[ ....]]" and also "&" but whenever i am trying to print thi...
I'm trying to pull reports on the following;1. How many times an article has been viewed?2. Who viewed the article and when (date) and time the article was view by each person.I'm able to pull the data on who viewed the article but I can't seem to fi...
Hi All,I am not very good in scripting and I am tying to make an IF condition in a workflow.Since the OOB function is not properly working, I created the the following:answer = (current.variables.u_pds2_server_location.u_display_name=="LocationA,Loca...
I am wondering if there is any way I can customize design & style the chat window for user? Is there any UI Macro which is controlling the page ?1. User Chat window from ESS, Ideally I would like it to look like2. Chat administration windowAlso if th...
Has anyone added a priority field on request? Some of the IT groups would like to be able to place a priority on request coming in through ServiceNow. Please let me know how you set it up to work the best for your company.
What browser is Service Now most compatable with? and Why? I am on Aspen currently.
In the Configuration Item form, one of the sections is the Relationships formatter, where the upstream and downstream CIs are displayed based on the selected depth level and flat or hierarchical view. This means that whenever this is displayed, thi...
Hello every one,What's the best practice to define software installed on a computer when you are not using the discovery. I understand that when you activate the SAM plugin, the cmdb_software_instance table is not used anymore and the new table cmd...
Hello,Would like to know if it's possible to create incident ticket using url e.g.https ://xxxxxxx.service-now.com/incident.do?sys_id=-1&sysparm_query=active=true&sysparm_stack=incident_list.do?sysparm_query=active=true .....and with some basic manda...
Hi,I was wondering if there was a SNC free instance (like TESTING purposes) for personal experiments.It is not important if it expires within a few days/weeks, but that is useful for a short time (not like the demo live which resets everything every ...
