I have a requirement with numerical value as meta tag for a catalog item and the item needs to be searchable with the numerical value in portal. PFA that shows where the meta tags are defined in a catalog item. The item is searched when a word given...
when requests, requested items, and tasks are archived, the variables are lost
Hello, I see you can reclassify a CI manually see doc below, but is there a way to do this through script? https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/product/configuration-management/task/t_ManuallyReclassifyCI.html I gave i...
I know we have a page "Sc_cat_item" where we have a "SC Catalog Item" widget which helps in dispalying catalog item and all.but it takes input when we click on any record producer its sys_id and page id. I want to place a specified record producer on...
The "SN Desktop Filter" widget is using a <sn-filter-widget> on it's HTML. Is there a way to edit it? I searched the name in sp_widget table and it is not there.
Hi everyone, This one is a bit mind-boggling. Take Requested Item and Catalog Task for example. When I add the Requested Item.Close Notes field to the Catalog Task form, it is editable. If I make the Catalog Task.Requested Item field read-only, the...
Hello Friends,Can some help me to find out a solution for this.I need to set focus on a field in Service portal on change of a variable.ThanksSaranya
Hi,I would like to know if we have Documentation about Helsinki Service Portal limitations and best practices, specially when building Widgets for Record Producers?For example, in the CMS, I was able to create a UI Page to have a "complex variable wi...
How to Add a cross-domain AD, active directory, member to a different domain AD group? Trying to add a global AD member to a local AD group, meaning the AD group is in the same domain as the MID server. Add User to AD Group works but only for 'local...
The difference between the Watchlist and Following features is not clear. I need to clearly understand what information will be sent based on the feature selected to determine which or if both option should be triggered.
Hi, Hope someone can help. In our instance when a user with no Roles access SN they get the Service Portal, a user with Roles get the fulfiller interface. The issue we have is we have users with the approver role, these user don't need the fulfiller ...
Importing a word document to create a knowledge base article, or going back later to edit the article within service now, can have severe impacts on the formatting and content of the article. Missing images, outsized or micro-sized content and font...
Hi,I wish to disable the Paste formatting options popup that appears while trying to paste content in to HTML fields (Ex: Text field on knowledge form). This popup gives an option to 'Keep formatting' or 'Remove formatting' to the user while pasting ...
Delete business rule? can anyone give me example for before(delete) and before(insert/delete) business rule??
All, I'm trying to design a test to test our functionality of cancelling a change request. In one specific part of this test, I ask the ATF test to open a form, press the "Cancel" button (and expect submission to be blocked), and then to confirm that...
