Is anyone using the CMDB to hold information related to disaster recovery for particular CIs? For example, how the CI is backed up, where the location of passwords are stored, recovery sequence, instructions for recovery, etc. If so, can you prov...
What I am envisioning is a background script which creates a specific gliderecord, then tests the query for it, then deletes it so you can run that automatically every time you want to test with very little user input?So I would really appreciate if ...
Has anyone tried this? We are looking at a repeatable, rapid publishing process and want the owner to be the Assignment Group - rather than one individual. This will enable anyone in that assignment group to approve and then we will have the artlce...
I would like to set a Field Message on a catalog variable.However I am not having any luck doing so.I am able to get the value, set mandatory, visiblity.I tried what was posted in the following link:How to display error message next to a variable in ...
Looking to start utilizing the knowledge management module.Before any new documents are loaded, I would like to clean up the documents that are out there. What is the best practice for cleaning up articles in the knowledge base?Should I do an export ...
When we do a search in our Knowledge Base results are returned based on the meta data contained in the article however when the link is clicked nothing is displayed, also when the link to show all articles i the topic is clicked it displays all the K...
Hey all,I have a catalog item that has a container section set up in the following manner:Container Namesingle line text1select box1single line text2select box2single line text3select box3single line text4select box4The problem I'm running into is, t...
Is it possible to create a report that will filter a list of incidents based on certain criteria, followed by further filtering the list if a string is found anywhere in the work notes?
Whether you are using Service-Now or not, we all have things that come up with knowledge management that makes the job tough. What is the most challenging task you face?For us, it is maintaining the content to ensure it is still accurate. The ren...
Hi SNC, Is there a way to change the color of the Global Search? It's by default very un-noticable, unless you know it's there, and I think it would be wise to make it more visible as searching is one of the first things which people do in SNow. Do ...
I have a content page which loads an iframe containing a record producer form. By default, the form width is set to 100% width: Aside from setting the 'Sizing' (height, width) in the iframe form, how can I modify the parameters of the iframe to ch...
Hi all,I'm trying to populate a variable on a catalog item based on the Request For widget on a catalog item.I currently have a script that pulls the location of the person logged into ServiceNow into a variable but that may be a service desk person ...
I have found a bunch of these and the advice never fixes my problem.In the service catalog I want to change the icon that appears next to the one record producer that I have, so that it's the same as the Catalog Items.Yesterday I tried OVER AND OVER ...
HI,I am tyring to make a lookup select box referencing to a table. Can I dot walk to any other column in the table using the script with this lookup selectbox ?Thanks,
Has anyone tried configuring an external web crawler (like their Sharepoint search crawler) to crawl their ServiceNow instance's Knowledge articles?Does the fact that there are "permalinks" available for articles make it possible?For example: https:/...