Resolved! Is it possible to bulk assign INC tickets to visual task board?
Is it possible to bulk assign INC to a visual task board all at once in SN or do they have to be done one by one? Thanks, Rajini
Forum Posts
How to migrate from a domain separated instance (MSP) to a dedicated one?
Hi all, Due to the limitations of the domain separation structure I was asked to determine what is necessary and how can I achieve a migration of all the work performed (data, customizations, fields, business rules, etc) in the Domain separated insta...
Impersonation Issue and Elevate roles after commiting large update set with 8000+ updates
Hello, we were committing couple of update sets which had about 8000+ customer updates in them and we ran in couple of interesting issues. When we tried the similar approach on our personal development instances, it worked for Kingston on Build tag: ...
Resolved! Tags usage for database view
System info: Istanbul - Patch 10Test done with an admin accountI have a need to report on Problems that contains an attachment with a specific tags (RCA in this case).So, my initial idea was:- to create a database view with the table problem and the ...
Resolved! Scoped app migration problems
Hi everyone.Has anyone experienced issues with using the "Make App available on other instances" method of migrating a scoped app to a TEST (of PROD) instance? What I'm seeing is the following:When I migrate a scoped application I've built from DEV...
Resolved! Detecting the first line of an email in an inbound action
Hi Everyone, I am working on an inbound action and I can't seem to find out how to detect if the first line is blank in an email, with just a carriage return. I've tried finding \n \r and \n\n. indexOf() seems to return the first time they come up in...
Can you create hyperlinks to a dashboard or a report on a homepage?
I have created multiple dashboards and reports. Can I create a list of hyperlinks on a homepage to point to these reports or dashboards? I want to avoid sending a list of URLs to users.
What content is returned with getItemSummary in SC Category Page widget?
In the SC Category Page widget, the catalog items are returned with specific attributes. I want to bring back a custom field to the Category page, but it appears that the fields returned come from a function, getItemSummary(), with a standard set of ...
Minimum system requirements to browse ServiceNow
Hi Team! I'm aware that this might be a silly question because everything in SN is Cloud based, but, is there any official documentation on minimum and/or recommended system requirements to browse ServiceNow? The head of my department insists that h...
CMDB data migration from remedy to Service now
I am working on BMC Remedy platform and have a plan to move to service now, can anyone suggest best practice of moving CMDB data from remedy to Snow or anyone has an experience of migration experience?
Prefix a Catalog Variable
Hello Experts, I have a requirement wherein i need to prefix a Variable value and also allow the requestor to fill the rest of the value for the same variable. For example, I have defined a variable to enter the Model Number of Windows desktop and th...
Resolved! I have updated my password strength but the changes aren't showing in the password change UI Page
I have updated my password requirements in the Installation Exit "ValidatePasswordStronger"; increasing the minimum password length from the default of 8 to 10. I also added a requirement that the password must include a special character. This wor...
How do you manage Segregation of duties (SOD) ?
Hi all, Looking to see if anyone had to deal with managing segregation of duties to meet auditors information security key controls. Found similar question was asked about a year ago. Refreshing just in case someone able to share their best practices...
Service Catalog Service Portal. Triggering price recalculation.
So I've been trying for a while to add a custom component to catalog items to do a quantity in service portal. Not an item quantity, an option quantity. Our console solution was to have a lookup select box on the catalog items that pointed to a cus...
Wizard as a Catalog item or Order Guide
Hello,I have one question related to using wizard as a catalog item. I have form which I need to split into few smaller components but one of my requirements is that these components should not be visible for customers as a standalone catalog items. ...
