The magnifying glass does not open the pop up window on the incident form?

Mitch Moses · ‎01-31-2019

Every time the click the magnifying glass on one of the fields the window doesn't pop up.

Prateek kumar · ‎01-31-2019

There is a property with one of the UI policy in the instance. This is causing the issue in not loading the form fully.

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Prateek kumar · ‎01-31-2019

looks like the form is not loaded completely. Can you click F12 and see if there are any errors in the browser console.

Please mark my response as correct and helpful if it helped solved your question.
-Thanks

Mitch Moses · ‎01-31-2019

Here is what pops up when I hit f12. I'm not sure what I should be looking for

Prateek kumar · ‎01-31-2019

There is a property with one of the UI policy in the instance. This is causing the issue in not loading the form fully.

Please mark my response as correct and helpful if it helped solved your question.
-Thanks

Mitch Moses · ‎02-01-2019

Yes, I will have to look into it. Seems to only happen on any incident which doesnt have the customer field filled in. So on old incidents with no customer inputed or when creating a new one. Very strange.

Prateek kumar · ‎02-01-2019

Sure please take a look at the UI policy on the incident table and let me know if you still need any assistance.

-Cheers

Prateek

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Please mark my response as correct and helpful if it helped solved your question.
-Thanks