Change default CI status from Installed to custom
Where can I change the default status of a CI?When an asset is created and a CI automatically is created, the status is set to installed by default. Where can this be changed?
Forum Posts
Side Door Access
Is there any way we can limit side door access to certain users?we have enabled ADFS authentication in our instanceAny help will be appreciated ThanksNeeraj
Setting up the CMDB Health Inclusion Rules for Compliance Metrics
Hi,CMDB Health Inclusion Rules are introduced in Jakarta release and helps selecting specific CI's from specific classes before running the CMDB Health Dashboard measurements. The inclusion rules are available for metrics Completeness (Recommended, R...
Using roles and user criteria
If a Knowledge Base has a User Criteria and when we add Roles on the Knowledge Article, after publishing the article, the users that match the User Criteria seems to not have access. is this expected behavior Found few links but could not find any up...
Resolved! Reference Qualifier not working on portal
Hi,I have write one reference qualifier on "Lookup Select Box" type, on service catalog.but it's not working on portal.
Resolved! Setting the Short Description of the Request (REQ)
We currently use an order guide that our users use to order computer hardware requests and on the form they choose if it's for a cost centre or project. The Cost Centre and Project fields are reference field variables to their respective tables.Our h...
How to manage CI Alias in ServiceNow ?
Hi All,I review alias tables in Service-now we have following tables (see image) for alias. If you check cmdb_alias table it has following fields.CIIP addressTypewe want to manage CI Alias in ServiceNow but we also need to insert Alias Name in table....
Resolved! How to successfully insert a video into Knowledge article?
I have embedded a .mov file into the Knowledge text area. I am trying this in both Fuji and in our development Geneva environment. The video uploads but then it disappears after Saving the KB. Where does it go? Do I need t...
Resolved! Set the Notification 'From' and 'Reply To' addresses as Variables
Hi,I was hoping to create a catch-all notification for emails from other systems. Depending on the source, I was hoping the notification 'From' and 'Reply to' could be dynamic based on the source (you would be able to dot-walk to it).However:Does any...
Resolved! SCCM Computer Identity Import not populating cmdb_ci_computer table
Hello,SCCM import is not pulling computers into the CMDB_CI_Computers table. Previously this function worked but, I had created a duplicate transform map that was pulling in duplicate devices. I removed that duplicate transform map and deleted the ta...
Where is Service Now's Service Level Agreement available?
Not a tool question, but really a hosting question. Where can I find the standard Service Now SLA for hosting the SN platform?
Resolved! Was this helpful widget in Service Portal?
In the backend when watching a knowledge article you have the possibility to activate "Was this helpful" on an article by setting property glide.knowman.show_yn_rating to true.When you look at the Knowledge article in ServicePortal, this option doesn...
Resolved! Scroll Automatically to the Bottom of the Page in Service Portal
Hello,Consider I have a list of questions. When I click on the first question, it should automatically take me to the bottom of the page.window.scrollTo(0,document.body.scrollHeight); won't work as document won't work in API.ThanksSaranya
Resolved! MID Server takes extremely long time to return results
Hi,I have a workflow that has extremely inconsistent runtimes. The expected runtime is around 40 seconds, but it can take upwards of 20 minutes, so I put some timestamps everywhere.I isolated the problem to having the MID server return the results of...
Restarting a failed or stuck workflow on RITMs
We have found that when there are Over all performance issues (default semaphores exhausted due to some other reason) that some RITMs do not have their workflows launched or the workflows get stuck and do not proceed properly. The RITM is then in Sta...
