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Resolved! How do I set a duration field as a calculated field?

       I have added a new date/time field on the Problem table that gets set to the current date & time when our Root Cause field gets populated (u_root_cause_entered). I also have a duration field that I want to be calculated using the Calculation D...

qz8437 by Mega Contributor
  • 7492 Views
  • 14 replies
  • 3 helpfuls

How to use dynamic filters on modules

Hey,I want to add a custom filter on a module.I'm using a dumb example just to see how it works, but I feel that I'm not understanding the concept well.I created the following script include (dumb example as I said before):so that it will return the ...

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vtb table access

I would like to provide a user access to Servicenow tables vtb_card and vtb_lane. Reason: these tables contains meta information about cards / ptasks which he needs to produce reports and dashboards. Currently when he is trying to create a report he ...

MD7 by Kilo Contributor
  • 1216 Views
  • 2 replies
  • 1 helpfuls

Unable to create Choices from Scoped Application

HI All,I have a scoped application and a Record producer. Record producer creates a choice in a choice in a field which is coming from choice table. To update that choice in choice table i have written producer script (The script works fine when i tr...

Ankit43 by Kilo Explorer
  • 1778 Views
  • 5 replies
  • 0 helpfuls

Service Portal vs Platform UI vs Service Catalog

Hi all, I have been building a ServiceNow using Now platform and its UI. Realized that a better UI/UX can be delivered using Service Catalog  / Service Portal. Can anyone recommend if there are best practices in terms of when to use Platform UI vs Se...

T Pappu by Kilo Contributor
  • 5112 Views
  • 4 replies
  • 17 helpfuls

Download selected attachments into zip

Hi all,  Requirement is such: Download only selected attachments in zip format Solution: https://community.servicenow.com/community?id=community_question&sys_id=0fcadee0dbc048d0feb1a851ca961954&view_source=searchResult Created ui action Created ui pa...

Deepika36 by Kilo Expert
  • 1119 Views
  • 3 replies
  • 0 helpfuls