The magnifying glass does not open the pop up window on the incident form?

Mitch Moses · ‎01-31-2019

Every time the click the magnifying glass on one of the fields the window doesn't pop up.

Prateek kumar · ‎01-31-2019

There is a property with one of the UI policy in the instance. This is causing the issue in not loading the form fully.

Please mark my response as correct and helpful if it helped solved your question.
-Thanks

puneetgoels1 · ‎01-31-2019

That means you don't have any groups specific to incident resulting in no pop up. Check the assignment group condition for incident

Mitch Moses · ‎02-01-2019

Okay I will look around. Seems to only be happening when the customer field isn't filled in. So on old incidents without a customer or anytime I make a new incident the magnifying glass is disabled.