Thousands of Stale CIs but no Stale CI Remediation Tasks

Phil32
Tera Expert

We are newly trying to set up our CMDB dashboard and remediation rules.  Starting with the Staleness metric for a single class to test, as we know it will need to delete over 400,000 stale CIs.

The job came back with what looks like a list of Stale CIs, but doesn't generate a STAL task

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The really weird part is, the Last Evaluated On date is from the previous week

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15 REPLIES 15

Phil32
Tera Expert

We have found out that the STAL job was running and deleting the CI per the remediation rules.

The remediation rule is set for manual, so I'm not quite sure why it is deleting the CIs without action by us.

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Could you check KB0687097 and see if it applies?

pflick7770
Tera Contributor

It may be useful for others that land here to know exactly where the setting is to enable/disable the Health Metric Tasks.  It's in the same place as the 'Failure Threshold' that Richard pointed out.

(Jakarta)

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Bob D
Tera Expert
philipscherry, did you ever discover why your staleness remediation tasks were running automatically even though the remediation rule was set to manual?   I am seeing the same behavior (Kingston).  

Jake Armstrong
ServiceNow Employee
ServiceNow Employee

Could you check KB0687097 and see if it applies?