Tracking productivity

[mjbelcher]

Hi,

I was wondering if there was a feature on ServiceNow that tracks when you just click on and view a record whether its status is new, open, awaiting information, closed, or resolved and can that be exported into a report? I feel like it only tracks when you've made a change/updated the record like making a note or comment. The only way I have been able to see what records I have viewed is if I have updated them and used the filter from workspace with update contains (employee name,) updated on (date). I'm not sure if I have access to Performance Analytics or report Designer.

Thank you in advance.

[Dr Atul - LNG]

Hi @mjbelcher 

I was wondering if there was a feature on ServiceNow that tracks when you just click on and view a record whether its status is new, open, awaiting information, closed, or resolved and can that be exported into a report?

Atul:  Not sure, but give a try on this

As each record is loaded, ServiceNow updates the count. A more efficient way to get this same information, though, is through data aggregation with the GlideAggregate class. GlideAggregate gets the database to count and returns the result

I feel like it only tracks when you've made a change/updated the record like making a note or comment.

Atul: Practically yes.

The only way I have been able to see what records I have viewed is if I have updated them and used the filter from workspace with update contains (employee name,) updated on (date). I'm not sure if I have access to Performance Analytics or report Designer.

[Flowaceai]

ServiceNow doesn't track simple record views. You can only track changes made to records. No easy way to report on records you've just viewed without modifying them.